Airlines Reservations, eTicketing & PNR Management Training cour, Rawalpindi

Airlines Reservations, eTicketing & PNR Management Training course outline:

Lesson 1 - Introduction, signing in and out, encode and decode
Part 1 - Introduction to the course
Part 2 - Signing in and out of a System
Part 3 - Agent work areas
Part 4 - Encode cities and airports
Part 5 - Decode cities and airports
Part 6 - Encode and decode airlines

Lesson 2 - Displaying a PNR

Part 1 - Display a PNR
Part 2 - Similar name lists
Part 3 - Redisplay PNR
Part 4 - PNR subfields
Part 5 - PNR history
Part 6 - Record locator return


Lesson 3 - Timetables, availability, schedules, access types

Part 1 - Timetable displays
Part 2 - Return timetables
Part 3 - Basic flight availability
Part 4 - Availability from a timetable
Part 5 - Schedule displays
Part 6 - Flight information
Part 7 - Availability access levels


Lesson 4 - Return availability, availability change entries, airline alliances

Part 1 - Journey types
Part 2 - Return availability
Part 3 - Availability change entries
Part 4 - Airline Alliances, Codeshares, Low Cost Carriers

Lesson 5 - Building a PNR

Part 1 - Booking seats on nonstop and direct flights
Part 2 - Booking seats on connections
Part 3 - Enter basic name elements
Part 4 - Enter name elements with PTCs
Part 5 - Enter contact elements
Part 6 - Enter a ticketing element
Part 7 - Enter a received-from element
Part 8 - Build and end a complete PNR
Part 9 - Priority waitlist
Part 10 - Open segments
Part 11 - ARNK segments


Lesson 6 - Practice building a PNR

Part 1 - Practice building a PNR I
Part 2 - Practice building a PNR II

Lesson 7 - E-mailing, Frequent Flyer Element

Part 1 - E-mail element
Part 2 - Frequent flyer element


Lesson 8 - General remark, OSI elements, SSR elements

Part 1 - General Remark Element
Part 2 - OSI Element
Part 3 - SSR Element
Part 4 - TSA Secure Flight documentation


Lesson 9 - Canceling and changing PNR elements

Part 1 - Canceling mandatory elements
Part 2 - Change ticketing and phone elements
Part 3 - Update name elements
Part 4 - Canceling optional PNR elements
Part 5 - Changing address and general remark elements
Part 6 - Changing OSI elements
Part 7 - Changing SSR elements
Part 8 - Rebooking itinerary segments
Part 9 - Split a PNR in six steps

Lesson 10 - Advance seating requests

Part 1 - Basic seating request
Part 2 - Seating requests with area preference
Part 3 - Seating requests with psgr type
Part 4 - Entering a seat wish

Lesson 11 - Seat maps and booking specific seats

Part 1 - Seat map from a PNR
Part 2 - Seat map from availability
Part 3 - Request specific seats
Part 4 - Specific seat wish
Part 5 - Modify seating elements
Part 6 - Paid seating

Lesson 12 - Fare displays and rules
Part 1 - Classes of service, normal and excursion fares
Part 2 - Fare displays
Part 3 - Fare displays for a specific carrier
Part 4 - Fare displays with specific dates
Part 5 - Fare displays for a specific fare type
Part 6 - Fare display with taxes
Part 7 - Fare display with combination of modifiers
Part 8 - Changing fare displays
Part 9 - Fare notes
Part 10 - Displaying specific categories of fare notes


Lesson 13 - Pricing itineraries
Part 1 - Basic itinerary pricing
Part 2 - Moving to a single passenger pricing display
Part 3 - Best buy pricing
Part 4 - Stored pricing
Part 5 - Displaying a TST from a list
Part 6 - Form of payment**US and Canada
Part 7 - Form of payment**all other countries
Part 8 - Miscellaneous fare elements


Lesson 14 - Issuing tickets

Part 1 - Introduction to ticketing
Part 2 - Electronic ticketing
Part 3 - Issuing electronic tickets
Part 4 - Interline electronic tickets
Part 5 - Ticketing with consolidator fares
Part 6 - Issuing paper tickets
Part 7 - Voiding tickets
Part 8 - Ticket exchange overview

Lesson 15 - Issuing EMDs

Part 1 - Ancillary services and EMDs
Part 2 - Pricing an ancillary service
Part 3 - Issuing an EMD
Part 4 - Standalone EMDs

Lesson 16 - Queues

Part 1 - Introduction to queues
Part 2 - Taking queue counts
Part 3 - Queue placement
Part 4 - Option element
Part 5 - Accessing a queue
Part 6 - Removing a PNR from queue
Part 7 - Placing a PNR on the delay queue

Lesson 17 - Queue Tasks

Part 1 - Changing segment status
Part 2 - Queue task: waitlist clearance queue
Part 3 - Queue task: schedule changes
Part 4 - Queue task: confirmation queue
Part 5 - Queue task: waitlist assurance
Part 6 - Queue task: consolidator fares

Lesson 18 - Calculator and currency functions, minimum connect times

Part 1 - System calendar functions
Part 2 - System clock functions
Part 3 - System calculator functions
Part 4 - Currency conversion
Part 5 - Minimum connecting times

Lesson 19 - Help system & Advanced Information

Part 1 - Using the Help system
Part 2 - Using the AIS

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