Quality Manager Jobs in Lahore, Pakistan - Mustakbil.com

About usAt Luxor Apartments & Suites, we provide premier hospitality in Lahore, specializing in luxury serviced residences across prestigious neighborhoods like Gulberg and DHA. The company offers meticulously designed apartments, committed to blending the comfort of a home with the sophistication of a high-end hotel.About the roleThe Quality Manager is responsible for maintaining high service standards across all apartments by monitoring operations, conducting regular inspections, and identifying areas for improvement. This role ensures that every property meets company standards and that guest experience remains consistent, reliable, and high-quality.ResponsibilitiesMonitor customer experience and satisfactionReview guest feedback and identify recurring issuesConduct physical inspections of apartments (cleanliness, readiness, standards)Prepare daily and weekly quality reportsDevelop and improve SOPs and inspection systemsIdentify root causes of complaintsCoordinate with maintenance teams for issue resolutionEvaluate performance of housekeeping, caretakers, and co-hostsRecommend improvements and track implementation