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Customer Support, lahore

Customer Support, lahore
Description
We are looking for a dedicated and detail-oriented Customer Support Agent to manage customer interactions and support our e-commerce operations. The ideal candidate will have experience with Shopify, order fulfillment, and social media management, especially handling customer queries on Facebook.

Key Responsibilities:

Manage and process orders through Shopify (order fulfillment, tracking, updates)
Coordinate with logistics partners to ensure timely delivery
Handle customer queries via email, chat, calls, and Facebook
Respond to messages, comments, and inquiries on Facebook in a professional and timely manner
Post and manage content on social media platforms (primarily Facebook)
Provide clear guidance and support to customers regarding orders, products, and services
Resolve complaints and issues efficiently while maintaining customer satisfaction
Maintain accurate records of customer interactions and order updates

Requirements:

Experience with Shopify (order management & fulfillment)
Familiarity with Facebook page management and posting
Strong communication skills (English preferred)
Basic understanding of logistics and shipping processes
Problem-solving skills and attention to detail
Ability to multitask and meet deadlines
Prior customer support or social media handling experience is a plus

What We Offer:

Competitive salary
Friendly and supportive work environment
Growth opportunities in e-commerce and digital operations
Training and development
Highlights
  • Job position
    Customer Support
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More info about this ad

Customer Support has been posted in the Lahore Customer Service & Call Centre category on Locanto.

If you’re looking for something similar, check out CUSTOMER SERVICE CENTER (NEED CALLING AGENTS in LAHORE), Lahore, NEED STAFF FOR CALLING COMPANY IN LAHORE, Lahore or Urgent staff required for calling company in Lahore in Lahore, also posted in Customer Service & Call Centre. In total, we have 30 ads in Customer Service & Call Centre in Lahore on Locanto classifieds.

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